Orders placed Thursday to Monday will be processed and shipped out the following Tuesday. Orders placed Tuesdays and Wednesdays will be processed and shipped the following day. We ship whole bean coffee only.
For orders over $50, we offer free shipping throughout Canada using FedEx Economy. We offer shipping throughout the United States as well – cost of shipping begins at $20, and is further determined by the weight of the order.
All of our coffees are specialty grade and we follow the Direct Trade model by physically visiting the farm whenever possible. Although most of our coffees are sourced in this way, we are not always able to physically visit the farm and meet with the producer for every coffee we offer. To know if the coffee you are drinking is a Direct Trade coffee look for the icon on the bag. More information about how we source our beans can be found here.
READING OUR LABELS
We love coffee, and we appreciate the nuances found in every bean, however we understand everyone's palate is different and certain taste profiles are not for everyone. To help inform your purchasing decision we have provided a range of information on our labels;
- SPECIFICS: Details about the farm (the producers' names, farm name, country, region, and altitude) and the coffee itself (the varietal and processing methods) can be found on every bag of single origin coffee
- TASTING NOTES: Our roasting team cup our coffee daily for quality and consistency, a set of 3 distinct tasting notes are decided prior to the release of each coffee, the first 2 describe taste and the 3rd describes the texture
- SLIDING SCALE: We have developed a sliding scale to show the position of each coffee from the 'classic' (think rich chocolates and caramels, your everyday coffees) to the 'adventurous' (think bright juicy and aromatic fruits, a truly unique taste profile)
- ROASTED DATE: We roast, bag and ship our coffee on the same day and recommend drinking your coffee fresh, ideally within 1 month. For further information around aging times look at the specific parameter guide for each coffee.
The Pilot Coffee Roasters Loyalty Program is our NEW FREE APP that lets you collect points with every in-store purchase and enjoy all types of rewards: from drip coffees to barista courses. Make purchases through your phone by adding a credit card to your account, declutter your wallet, and conveniently send gift cards with a personal text message directly through the app.
To make a purchase simply open the app to the “Pay + Earn” tab, show your phone to the cashier and allow them to scan the QR code. Every $1 spent earns you 1 point! To redeem rewards, select any item under the “Rewards” tab with a value equal or lesser than your account points balance and allow the cashier to scan the QR code. Rewards are subject to change.
You can also use the Loyalty Program App to get the latest roastery news, exclusive offers and find a retail location closest to you when you’re on the go.
Available on Google Play and the App Store by searching “Pilot Coffee Roasters.” Accepted at all Pilot Coffee Roasters locations. Collecting points and redeeming awards does not apply to online purchases from our website.
If you have any questions, please email us at: email@example.com.
We changed website platforms on March 25th 2018, if you had an account set up with us previously you will need to create a new account and password, unfortunately your order history was unable to be brought across to our new platform, but by setting up a new account you will have a wider range of features at your fingertips. We apologize for any inconvenience this may cause, but trust you will enjoy the new experience so much more.
We do not accept returns on roasted coffee. If there is ever a problem with your coffee, please contact us at firstname.lastname@example.org