COVID-19

RETAIL CLOSURES

In an effort to slow the spread of COVID-19, we have made the difficult decision to temporarily close all Pilot cafes. We look forward to returning to 'business as usual' as soon as safely possible.

 

SHIPPING

COVID-19 RELATED DELAYS

Due to the high volume of online orders you may experience slower than normal delivery times. However, your delivery timeline should be as follows: 

  • Orders place Thursday–Monday should be shipped the following Tuesday
  • Orders place Tuesday–Wednesday should be shipped the following day

For more information about delivery times, please visit Canada Post and/or FedEx for updates to their services related to COVID-19.

FREE SHIPPING

  • We are now offering FREE shipping for all orders over $30 CAD Canada-wide. 
  • U.S. shipping will include a minimum $20 CAD charge. Your total shipping charge will be determined by the weight of your order.

 

LOYALTY

LOYALTY APP VS ONLINE ACCOUNTS

Unfortunately, loyalty app rewards cannot be for used online purchases. The Pilot Loyalty App was designed exclusively for cafe operations and is separate from your online account. We understand this is an inconvenience for our supporters, especially during the temporary closure of all our cafes, and we apologize in advance. 

GIFT CARDS

Gift Cards purchased at our retail locations are unable to be used during this time. We apologize for the inconvenience.

 

BARISTA TRAINING 

In response to the circumstances surrounding the COVID-19 virus, we've introduced new policies to ensure the highest standards of health and safety for our staff and guests. As a result of these changes, we have made the difficult decision to postpone all public training sessions indefinitely. We are extremely sorry for the inconvenience, but feel it is in everyone's best interests.