FAQ

COFFEE SUBSCRIPTIONS

Our PREPAID and PAY-AS-YOU-GO coffee subscriptions are designed to come 'as you need it, when you need it'. The process is easy and completely customizable. Just choose your coffee(s), the frequency of your deliveries and preferred payment option. Whether it’s your favourite go-to coffee, the latest single origin, or both: you decide what is delivered to your door and when. Payment and personal information can be managed by logging in to or creating a personal account. 

For further amendments to your subscription, please contact online-orders@pilotcoffeeroasters.com.

Charges for all subscriptions are submitted as your coffee is ordered. All subscriptions begin on the day of your purchase, and we roast to ship Monday through Thursday to guarantee a fresh coffee delivery every time.  

Giving the gift of coffee? Ask to add a personal note at checkout to be included in the first delivery.

PREPAID

With a PREPAID subscription your order will automatically recur; deliveries will continue as long as the selected subscription period.
3 bags of coffee must be selected per shipment. You can choose from these options:

  • 3 MONTH 
    Select any 3 bags of coffee and the frequency of your deliveries for a 3 month period.
  • 6 MONTH 
    Select any 3 bags of coffee and the frequency of your deliveries for a 6 month period.
  • 12 MONTH
    Select any 3 bags of coffee and the frequency of your deliveries for a 12 month period.

PAY-AS-YOU-GO

PAY-AS-YOU-GO subscriptions are automatically recurring, so your selected coffee(s) will continue to ship at the frequency you have selected. You can choose from these options:  

  • 2 BAG 
    Select any 2 bags of coffee and the frequency of your deliveries.
    A $5 shipping fee will be applied at checkout to each 2 BAG subscription shipment.
  • 3 BAG
    Select any 3 bags of coffee and the frequency of your deliveries.
    Shipping included.
  • 4 BAG
    Select any 4 bags of coffee and the frequency of your deliveries.
    Shipping included.
  • 5lb BAG
    Choose your 5Lb bag of coffee and the frequency of your deliveries.
    Shipping included.  

SHIPPING

Orders placed Thursday through Monday are processed and shipped out the following Tuesday. Orders placed Tuesday and Wednesday orders are processed and shipped the following day. We ship whole bean coffee only.

FREE SHIPPING

  • Orders over $50 include free shipping throughout Canada using FedEx Economy.
  • Shipping throughout the United States includes a minimum $20 shipping charge – total price is determined by weight of the order.
  • 2 BAG subscriptions include a $5 shipping fee with each delivery applied at checkout.

 

RETURNS

We do not accept returns on roasted coffee.

If there you have any issues or concerns with your order, please contact us at: online-orders@pilotcoffeeroasters.com   

 

COFFEE

DIRECT TRADE

All of our coffees are specialty grade and we follow the Direct Trade model by physically visiting the farm whenever possible. Although most of our coffees are sourced in this way, we are not always able to physically visit the farm and meet with the producer for every coffee we offer. To know if the coffee you are drinking is a Direct Trade coffee look for the icon on the bag. More information about how we source our beans can be found here.

READING OUR LABELS

We love coffee, and we appreciate the nuances found in every bean, however we understand everyone's palate is different and certain taste profiles are not for everyone. To help inform your purchasing decision we have provided a range of information on our labels;

  • SPECIFICS: Details about the farm (the producers' names, farm name, country, region, and altitude) and the coffee itself (the varietal and processing methods) can be found on every bag of single origin coffee
  • TASTING NOTES: Our roasting team cup our coffee daily for quality and consistency, a set of 3 distinct tasting notes are decided prior to the release of each coffee, the first 2 describe taste and the 3rd describes the texture
  • SLIDING SCALE: We have developed a sliding scale to show the position of each coffee from the 'classic' (think rich chocolates and caramels, your everyday coffees) to the 'adventurous' (think bright juicy and aromatic fruits, a truly unique taste profile)
  • ROASTED DATE: We roast, bag and ship our coffee on the same day and recommend drinking your coffee fresh, ideally within 1 month. For further information around aging times look at the specific parameter guide for each coffee.

 

LOYALTY APP

The PCR Loyalty Program is our NEW FREE APP that lets you collect points with every in-store purchase and enjoy all types of rewards: from drip coffees to barista courses. Make purchases through your phone by adding a credit card to your account, declutter your wallet, and conveniently send gift cards with a personal text message directly through the app.

To make a purchase simply open the app to the “Pay + Earn” tab, show your phone to the cashier and allow them to scan the QR code. Every $1 spent earns you 1 point! To redeem rewards, select any item under the “Rewards” tab with a value equal or lesser than your account points balance and allow the cashier to scan the QR code. Rewards are subject to change.

You can also use the Loyalty Program App to get the latest roastery news, exclusive offers and find a retail location closest to you when you’re on the go.

Available on Google Play and the App Store by searching “Pilot Coffee Roasters.” Accepted at all PCR locations. Collecting points and redeeming awards does not apply to online purchases from our website.

If you have any questions, please email us at: info@pilotcoffeeroasters.com 

 

GIFT CERTIFICATES + GIFT CARDS

PCR Gift Certificates can only be purchased and redeemed ONLINE, they can not be used in-store through the PCR Loyalty App.

PCR Gift Cards can only be purchased and redeemed through the PCR LOYALTY APP, they can not be used online.

Our 2 PCR gifting options are not interchangeable and can not be transferred between platforms. 

 

ACCOUNT SET-UP

We changed website platforms on March 25th 2018, if you had an account set up with us previously you will need to create a new account and password, unfortunately your order history was unable to be brought across to our new platform, but by setting up a new account you will have a wider range of features at your fingertips. We apologize for any inconvenience this may cause, but trust you will enjoy the new experience so much more.