FAQ

COFFEE

SPECIALTY COFFEE

All of our coffees are specialty grade, which according to the Specialty Coffee Association (SCA) means it has received a grading of 80-points or higher on a 100-point grading system. Pilot Coffee only sources coffees that have received a grading of 84-points or higher. For more information visit our Direct Trade page.

DIRECT TRADE

Almost all of our coffees follow a Direct Trade sourcing model by visiting the country of origin and purchasing beans directly from the growers. In this model, there are no brokers or any other intermediaries between the roaster and the producers. Seeing production first-hand also provides transparency on the growing and working conditions at each farm, so we can be sure we’re supporting sustainable and ethical practices. Simply put, Direct Trade is about lasting relationships that create the most mutual benefit. Although most of our coffees are sourced this way, we are not always able to personally visit each farm and producer. Look for the Direct Trade icon on the bag. For more information visit our Direct Trade page.

READING OUR LABELS

We love coffee, and appreciate the nuance of every bean. We also understand everyone's palate and taste preferences vary. To help you find the perfect cup, we share the following details on our bags and labels;

  • SPECIFICS:
    Details about the farm (the producers' names, farm name, country, region, and altitude) and the coffee itself (the varietal and processing methods) can be found on every bag of single origin coffee
  • TASTING NOTES:
    Our roasting team cup our coffee daily for quality and consistency. A set of 3 distinct tasting notes are decided prior to the release of each coffee, the first 2 describe taste and the 3rd describes the texture
     
  • SLIDING SCALE:
    Our custom scale measures each coffee's flavour profile from 'classic' (rich chocolate, caramel) to 'adventurous' (bright, juicy and aromatic fruit notes)
  • ROASTED DATE:
    We roast, bag and ship our coffee on the same day and recommend drinking your coffee fresh, ideally within one month.
    For further information around aging times look at the parameter guides
     provided for each coffee. 
  • 'DIRECT TRADE' ICON: 
    Direct Trade means 'relationship coffee'. These coffees are purchased directly from our producer partners and allow us to share their unique story (see above for further details). 
  • 'LIMITED EDITION' SEAL: 
    Limited Edition coffees are particularly rare or unique and available in limited quantities. 
  • 'RESERVE' SEAL: 
    Our highest distinction. The Reserve seal is rewarded to the most celebrated and unique small-lot coffees acquired by Pilot Coffee Roasters. Available in very limited quantities on a first-come-first-serve basis. 

 

COFFEE SUBSCRIPTIONS

All PREPAID and PAY-AS-YOU-GO subscriptions let you choose your coffee, quantity of coffee per shipment, recurring frequency of shipments, duration and start date of your subscription. The selected start date identifies when fulfillment of your order is initiated. Charges for all subscriptions are submitted as your ordered is placed. 

We roast then ship orders between Monday and Thursday to guarantee a fresh delivery every time. 

You can make changes to your payment information or delivery address by creating / logging in to your account. For further amendments or questions regarding your subscription, please contact: online-orders@pilotcoffeeroasters.com

PREPAID

PREPAID subscriptions automatically recur; 3 bags of coffee must be selected per shipment. You can choose from these options: 

  • 3 MONTHS  
    'MONTHLY,' 'EVERY 6 WEEKS,' and 'EVERY 8 WEEKS' frequency = 3 shipments
    'EVERY 2 WEEKS' and 'EVERY 3 WEEKS' frequency = 6 shipments
  • 6 MONTHS  
    'MONTHLY,' 'EVERY 6 WEEKS,' and 'EVERY 8 WEEKS' frequency = 6 shipments
    'EVERY 2 WEEKS' and 'EVERY 3 WEEKS' frequency = 12 shipments
  • 12 MONTHS  
    'MONTHLY,' 'EVERY 6 WEEKS,' and 'EVERY 8 WEEKS' frequency = 12 shipments
    'EVERY 2 WEEKS' and 'EVERY 3 WEEKS' frequency = 24 shipments
PAY-AS-YOU-GO

PAY-AS-YOU-GO subscriptions automatically recur, selected coffee(s) will continue to ship at the frequency you have selected. You can choose from these options:  

  • 2 BAG 
    Select any 2 bags of coffee and the frequency of your shipments.
    A $5 shipping fee will be applied at checkout to each 2 BAG subscription shipment.
  • 3 BAG
    Select any 3 bags of coffee and the frequency of your shipments.
    Cost of shipping included.
  • 4 BAG
    Select any 4 bags of coffee and the frequency of your shipments.
    Cost of shipping included.
  • 2.1Kg BAG
    Choose your 2.1Kg bag of coffee and the frequency of your shipments.
    Cost of shipping included.  

SHIPPING

Orders placed Thursday through Monday are processed and shipped out the following Tuesday. Orders placed Tuesday and Wednesday orders are processed and shipped the following day. We ship whole bean coffee only.

FREE SHIPPING
  • Orders over $50 include free shipping throughout Canada using FedEx Economy.
  • Shipping throughout the United States includes a minimum $20 shipping charge – total price is determined by weight of the order.
  • 2 BAG subscriptions include a $5 shipping fee with each delivery applied at checkout.

 

RETURNS

We do not accept returns on roasted coffee. If you have any issues or concerns with your order, please contact us at: 
online-orders@pilotcoffeeroasters.com

 

LOYALTY APP

Our FREE Loyalty Program App lets you collect points with every in-store purchase and enjoy all types of rewards

To make a purchase, open the app to the “Pay + Earn” tab, show your phone to the cashier and allow them to scan the QR code. Every $1 spent earns you 1 point. 

To redeem rewards, select any item under the “Rewards” tab with a value equal or lesser than your account points balance and allow the cashier to scan the QR code. Rewards are subject to change.

Available on Google Play and the App Store by searching “Pilot Coffee Roasters.” Accepted at all PCR locations. Collecting points and redeeming awards does not apply to online purchases from our website.

If you have any questions, please email us at: info@pilotcoffeeroasters.com 

 

GIFT CERTIFICATES + GIFT CARDS

PCR Gift Certificates can only be purchased and redeemed ONLINE, they can not be used in-store through the PCR Loyalty App.

PCR Gift Cards can only be purchased and redeemed through the PCR LOYALTY APP, they can not be used online.

Our 2 PCR gifting options are not interchangeable and can not be transferred between platforms.