PRIVACY POLICY

This privacy policy governs the way in which Pilot Coffee Corp. collects, uses, maintains and discloses information collected from Users (each, a "User") of the pilotcoffeeroasters.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Pilot Coffee Corp.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on our site, place an order, fill out a form, fill out a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users, means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User’s may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Pilot Coffee Corp. collects and uses Users personal information for the following purposes:

To Improve Customer Service

Your information helps us to more effectively respond to your customer service requests and support needs.

To Personalize Customer Experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To Improve Our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To Process Transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To Administer a Content, Promotion, Survey or Other Site Feature To send Users information they agreed to receive about topics we think will be of interest to them.

To Send Periodic Emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our email mailing list, they will receive email messages that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If a User decides to opt-in to our SMS list, they will receive marketing text messages from us at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to unsubscribe at any time. Users may contact us by email hello@pilotcoffeeroasters.com or by phone 416 546 4006.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

Changes To This Privacy Policy

Pilot Coffee Roasters has the discretion to update this privacy policy at any time. When we do revise, we will update the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. We reserve the right, at our sole discretion, to change or replace these Terms at any time. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any this Privacy Policy, the practices of this site or your dealings with this site, please contact us at:

Pilot Coffee Roasters
pilotcoffeeroasters.com
50 Wagstaff Drive. Toronto ON. M4L3W9
Phone: 416 546 4006
Email: hello@pilotcoffeeroasters.com

[Last Updated October 4, 2023]